InstagramAssistant

The agent handles direct messages, replying in under sixty seconds at any hour. Public comments are monitored but never answered automatically: it reads them, spots the ones that call for a reaction, complaints and sensitive questions in particular, and escalates them so you handle them yourself. That split is deliberate. A generated reply under a public comment commits your brand in front of everyone and is hard to walk back, whereas a private message can be recovered. So you get the volume handled on DMs, which carry most of the load, and you keep control of what is visible. The monthly report separates the two streams.

Yes, for structural reasons rather than as a promise. The connection goes through Meta's official API, via Meta Business Suite: we never hold your password, we do not ask for it and we could not store it. Access is granted by name, visible in your own account settings, and you revoke it yourself in a few clicks, without telling us and without waiting on anything from our side. The scope is limited to messages as well: the agent reads and replies, it does not publish content, does not change your profile, and has no access to your ad campaigns or payment methods.